Privacy Policy

1. Introduction

Mountain Mist ("we", "our", "us") is committed to protecting the privacy of everyone who interacts with our website and enrols in our programmes. This policy explains what personal information we collect, why we collect it, how it is used, and how you can exercise your rights in relation to it.

This policy applies to all personal data collected through our website at mountaini.club, through programme enrolment, and through any correspondence with us. Please read it carefully. By using our website or providing your information to us, you acknowledge that you have read and understood this policy.

If you have any questions about this policy or our handling of your personal data, please contact us at [email protected].

2. Data We Collect

Information you provide directly

• Your name and email address (required for enrolment or enquiry)
• Your phone number (if provided voluntarily)
• Any information included in messages you send us through our contact form
• Feedback submitted at the conclusion of a programme

Information collected automatically

• Browser type, operating system, and device type
• Pages visited, time spent on site, and referral sources (via analytics cookies, if consent is given)
• IP address (anonymised where possible)

Legal basis for processing

We process personal data on the following legal bases: (a) your consent, where we ask for it; (b) the performance of a contract, where you have enrolled in a programme; (c) our legitimate interests in operating our educational business; and (d) legal obligations where applicable under Thai law.

3. How We Use Your Data

• To respond to enquiries and manage programme enrolment
• To communicate with you about upcoming sessions, schedule changes, or programme materials
• To improve our programmes based on anonymised feedback
• To maintain records of participation for our own administrative purposes
• To comply with legal and regulatory requirements applicable to educational providers operating in Thailand

We do not use your personal data for automated decision-making or profiling. We do not use it for direct marketing unless you have specifically requested updates from us.

Third-party sharing

We do not sell or rent your personal data to any third party. We may share limited information with service providers who assist us in operating our website (such as hosting and analytics providers), under strict data processing agreements. These providers are not permitted to use your data for their own purposes.

4. Data Retention

We retain contact and enrolment information for as long as reasonably necessary to manage ongoing communications with you and to maintain programme records. In most cases, this means we retain data for up to three years following your last interaction with us. Anonymised feedback data may be retained indefinitely for programme improvement purposes.

You may request deletion of your data at any time — see Section 6 below.

5. Data Protection Measures

• All data submitted through our contact form is transmitted using HTTPS encryption
• Access to stored participant data is restricted to Mountain Mist staff and authorised service providers
• We conduct a review of our data handling practices annually
• In the event of a data breach that is likely to affect your rights or interests, we will notify you without undue delay

6. Cookies

Our website uses cookies to understand how it is used and to remember your cookie preferences. Essential cookies are always active. Analytics and preference cookies are only stored with your consent. For full details, please see our Cookie Policy.

7. Your Rights

Under applicable data protection law — including Thailand's Personal Data Protection Act B.E. 2562 (PDPA) — you have the following rights:

• Right to access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may ask us to delete your personal data, subject to certain conditions
• Right to data portability: Where applicable, you may request your data in a structured, commonly used format
• Right to object: You may object to our processing of your data where we rely on legitimate interests as our legal basis
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been upheld, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our programmes and website are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has submitted personal data to us, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services following any change constitutes your acceptance of the updated policy.

11. Contact Information

For any privacy-related questions or requests:

• Email: [email protected]
• Address: Mountain Mist, 8/3 Huay Kaew Road, Suthep, Muang, Chiang Mai 50200, Thailand